Welcome to OC Coastal Cleaning (“we”, “us”, “our”). By booking our cleaning services, you agree to the following Terms and Conditions. Please read them carefully.
1.1. Booking
Bookings can be made via our website, phone, or email. A confirmation of your booking will be sent upon successful completion.
1.2. Arrival Window
The booking time provided is an arrival window, not the exact start time of cleaning. Our team will arrive within the specified window. If you require a shorter arrival window, please contact us in advance, and we will do our best to accommodate your request. We will notify you approximately 30 minutes before our team’s arrival.
1.3. Payment Terms
Payment is due upon completion of the service unless otherwise agreed. We require a valid credit card on file to secure your booking. We accept payment via Zelle, cash, credit card, or check. Invoices will be provided upon request.
1.4. Card Authorization
To secure your booking, we may place a hold on your credit card for the amount of the cleaning service. This hold will be released upon successful completion of the service, provided there are no additional charges incurred.
2.1. Scope of Services
We offer professional residential cleaning services, including but not limited to dusting, vacuuming, mopping, and surface cleaning. Specific services provided will be detailed in your service agreement or booking confirmation.
2.2. Services We Do Not Offer
We do not provide the following services:
2.3. Additional Services
Requests for additional services beyond the original agreement may incur extra charges. These charges will be communicated and confirmed with you prior to the provision of additional services.
Recurring service discounts apply only after the completion of your initial cleaning service. If there is a lapse in the cleaning schedule and the frequency of subsequent cleanings is reduced from the originally agreed-upon frequency, the pricing will be adjusted to reflect the new frequency level. This adjustment will be based on the pricing structure associated with the lower frequency of service.
4.1. Cancellation
Cancellations made less than 24 hours before the scheduled service will incur a cancellation fee of $75. Cancellations made more than 24 hours before the scheduled service will not incur any cancellation fee.
4.2. Rescheduling
Rescheduling requests made at least 24 hours before the scheduled service can be accommodated.
4.3. No-Show
If you do not provide access to your property or fail to show up for the scheduled appointment without providing at least 24 hours' notice, a cancellation fee of $75 will apply.
We do not offer refunds. Our commitment is to provide you with the highest quality service. However, we understand that occasional oversights may occur. If you believe something was missed, please contact us via email, text, or phone within 24 hours of your service. We will address and correct any issues at no additional charge.
6.1. Access
You must ensure that we have access to your property on the scheduled service day. If we are unable to access your property, a rescheduling fee of $50 will apply for that day.
6.2. Utilities
Please ensure that all necessary utilities, including lighting and water, are functioning properly. Inadequate lighting or lack of water may affect the quality of the service provided. If your property does not have functioning utilities, we may need to reschedule your service. A cancellation or rescheduling fee may apply, depending on the circumstances. Please inform us of any issues prior to your scheduled appointment to avoid these fees.
6.3. Security
We will take reasonable measures to ensure the security of your property. However, we are not
liable for any loss or damage to items not reported to us prior to the service.
7.1. Client Responsibilities
Ensure that areas to be cleaned are free from valuable or fragile items. We are not responsible for damage to items left in areas to be cleaned.
7.2. Liability
We are liable for damage caused by our negligence during the cleaning process. Claims for damages must be reported within 24 hours of service completion.
7.3. Breakage/Damage & Loss Policy
While breakage or damage is rare, it can occur during cleaning. Our cleaners exercise reasonable care, and we carry insurance to cover damage or breakage caused by our team. However, we are not liable for damage resulting from normal wear and tear, improper installation, or for artwork, collectibles, or family heirlooms that were not disclosed during the booking process. Notification of any breakage or loss of personal items must be made within 24 hours.
8.1. Safety
Our staff is trained to handle cleaning products safely. Please inform us of any allergies or sensitivities you or your family members may have. If you prefer us to use eco-friendly cleaning products, please let us know in advance so we can accommodate your request.
8.2. Pets
Please ensure pets are secured or removed from the areas being cleaned. We are not responsible for any issues related to unsupervised pets.
8.3. Unreachable Areas and Heavy Objects
For safety and liability reasons, our staff is unable to climb higher than a step stool or perform tasks outside of the home. Additionally, we are unable to move heavy objects. If you wish to have areas cleaned behind or beneath heavy items, please ensure these items are moved prior to our team’s arrival.
If you choose to provide your own cleaning equipment or supplies, we will use them as directed. However, we are not responsible for any issues arising from the use of client-provided items, including but not limited to equipment malfunctions or inadequate cleaning supplies. If the provided equipment or supplies are found to be insufficient or unsuitable, we reserve the right to use our own equipment and supplies to ensure the quality of the service, and any additional costs incurred may be communicated to you.
Adjustments to your cleaning rate may be made at any time during the year if there are changes to your service frequency or living situation, including but not limited to remodeling, a change of address, an increase in household size, or significant additions of furniture. Additionally, customer rates shall be increased annually by an amount not to exceed 10% of the current rate.
An extra fee may apply if the condition of the home requires additional time or resources beyond what is typically anticipated for the services booked. This includes but is not limited to excessive clutter, extreme dirtiness, or other conditions that significantly impact the cleaning process. We will notify you of any additional charges before proceeding with the service.
We reserve the right to modify these Terms and Conditions at any time. Any changes will be
communicated to you and will apply to services booked after the changes are made.
We reserve the right to refuse service for any reason, including but not limited to unsafe conditions, inappropriate behavior, or if the service request does not align with our policies. Specifically, we cannot provide services related to the following:
These Terms and Conditions are governed by the laws of the State of California. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Orange County, California.
For any questions or concerns regarding these Terms and Conditions, please contact us at:
OC Coastal Cleaning
3501 W Moore Ave, Ste H
Santa Ana, CA 92704
Phone: (949) 822-8995
Email: [email protected]
Website: cleaningservicespro.com
By booking our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Orange County Best House Cleaning Service
Address: Orange County, CA
(949-822-8995)
[email protected]
