Frequently Asked Questions
FAQ
What is the difference between standard cleaning, deep cleaning, and move-in/move-out cleaning?
Standard Cleaning is our most popular recurring service. It focuses on maintaining cleanliness through routine tasks such as dusting, vacuuming, mopping, and surface cleaning.
Deep Cleaning is more detailed and ideal for homes that haven’t been professionally cleaned in a while. It targets hard-to-reach areas, buildup, and deep grime.
Move-In/Move-Out Cleaning is our most thorough service, designed to prepare a home for new occupants. It includes cleaning inside appliances, cabinets, and detailed top-to-bottom cleaning.
Do you bring your own cleaning supplies and equipment?
Yes, we provide all professional-grade cleaning supplies and equipment needed to clean your home thoroughly.
If you prefer us to use eco-friendly or your own cleaning products, just let us know before the service begins.
Can I trust your cleaners?
Absolutely. OC Coastal Cleaning is fully licensed, bonded, and insured, carrying up to $1,000,000 in liability coverage.
All team members go through background checks, and we take every precaution to ensure your home and belongings are protected.
What should I expect during my first cleaning appointment, and how can I prepare?
Your first cleaning usually takes longer, as our team familiarizes themselves with your home.
To prepare, we recommend light tidying—such as picking up toys, clothes, or personal items—so our cleaners can focus on deep cleaning rather than organizing.
If you have fragile or valuable items, please let us know in advance.
What if I’m not satisfied with my cleaning?
We stand behind our work with a 100% satisfaction guarantee.
If you’re not completely satisfied, contact us within 24 hours, and we’ll return to correct any issues at no additional cost.
Do I need to be home during the cleaning?
No, it’s completely up to you. Many clients schedule cleanings while they’re away at work or running errands.
Regardless of your presence, you can expect the same high-quality, professional service every time.
What if I need to cancel or reschedule my service?
We require at least 24 hours’ notice for cancellations or rescheduling. Appointments changed with less than 24 hours’ notice may be subject to a cancellation fee.
Are pets okay during the cleaning service?
Yes! We love pets.
However, if your pet is aggressive or anxious, we recommend placing them in a secure area for everyone’s safety. If you won’t be home, please let us know how to handle cleaning around your pet.